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What is an IP PBX?

An IP PBX is a business Telephone system that transmits voice and fax over the internet. IP PBX systems utilize VoIP technology which converts analog voice signals to digital packets that can be transmitted over the internet. VoIP technology provides voice communications at a lower cost and with better quality than traditional telephone service. IP PBX systems offer many benefits and features that aren't available with traditional telephone service. Businesses can manage their communications more effectively and efficiently with IP PBX systems..

How Does an IP PBX Work?

An IP PBX is a telephone system that transmits telephone calls over the Internet using Voice over Internet Protocol (VoIP). An IP PBX system can be used to make internal and external phone calls. How does an IP PBX work? An IP PBX system converts the caller's voice into digital packets and sends them over the internet. The packets are then converted into voice at the other end of a call and the call is connected. An IP PBX system can be used to make internal and external phone calls. Calls between extensions within a company are internal calls, while calls to outside numbers are external calls.

What are the Benefits of Using an IP PBX?

An IP PBX is a private branch exchange system (PBX), that uses Internet Protocol to route and manage calls. The advantages of IP PBX systems over traditional PBX systems include:

  • Low cost :-
    • IP PBX systems can often be installed and operated at a lower cost than traditional PBX systems

  • Increased Flexibility :-
    • IP PBX systems allow businesses to use VoIP phone services to save money and offer greater flexibility

IP PBX System Features

A PBX, or IP PBX, usually has a set features that allow users to get the most out of their calls. Although these features may vary between PBX models and models, some features are common

  • Call-waiting
  • Hold the phone
  • Transfer by phon
  • Parking available by calling
  • Paging
  • Call recording

  • Voicemail
  • IVR (Interactive voice response)
  • Follow-me
  • Call forward
  • Presence

Limitations for IP PBX Systems

Some companies are not well-placed to use an IP PBX. Before you make the switch, here are some things to consider.

  • Technical skills

      Managing an on-premises PBX system is not for the faint-hearted. System administrators need to be familiar with installing and configuring Linux operating system. It is essential to have experience with and Open-Source software

  • Incapable of working remotely

      Most PBX phone systems on-site cannot support working from home. This capability will be a necessity for remote employees in 2021. It is as simple as downloading an app for your iPhone or Android and signing in

  • Limited scalability

      An IPPBX can only be scaled as many users you have to answer calls. You'll encounter challenges as your team grows beyond the capabilities of your PBX, such as busy signals

  • Less features

      Traditional office phones lack the same features as Unified Communications ( UCAaS). Instant messaging, video conferencing and softphones for mobile devices are all separate. These are not all possible for small businesses that don't have the time or resources to set them up one by one

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